Frequently Asked Questions

Below, we would like to assist you with some frequently asked questions to help you prepare for your stay. We hope you find this information useful during your preparations.

Early Check-In / Late Check-Out

The room and other services included in the booked packages are available from 2:00 PM on the day of arrival until 10:00 AM on the day of departure. Early check-in (from 9:00 AM) and/or late check-out (until 6:00 PM) is possible for an additional fee of 9,000 HUF per room per occasion. The fee for early check-in and/or late check-out includes the use of the room and/or the wellness area but does not cover any other services. These options are available based on capacity and can be inquired about 2-3 days prior to arrival.

Guests may occupy their hotel room from 2:00 PM on the day of arrival (Check-in) and must vacate it by 10:00 AM on the day of departure (Check-out). The hotel guarantees the reserved room for the guest until 6:00 PM on the day of arrival; please inform us in advance if you plan to arrive later. Without prior notice, the hotel reserves the right to reassign the room to another guest after this time.

Loyalty Discounts

Discounts for our returning guests are available through joining the Belenus Loyalty Program.

Hospitality

Our hotel’s dining facility operates from 7:00 AM to 10:00 PM, and on weekends from 7:00 AM to 11:00 PM. You can charge your beverage consumption directly to your room account using your room key card, and settle the total amount upon departure.

Étkezések

Az éttermünkben minden szoba számára a foglalt létszámnak megfelelő saját asztalt biztosítunk, így az étkezéseknél nem kell a férőhelyek miatt aggódni vagy sietni, asztalukat más nem foglalja el. Kisebb gyermekkel érkező vendégeink részére kérésre etetőszéket, a szobába pedig kiságyat, fürdetőkádat, vízforralót tudunk biztosítani.

Meals

In our restaurant, we provide each room with a dedicated table based on the number of guests booked, so you don’t need to worry about seating availability or rush during meals; your table will not be occupied by others. For guests with small children, we can provide high chairs upon request and cribs, baby bathtubs, and kettles in the room.

All-Inclusive Consumption

We would like to draw the attention of our guests using the ALL INCLUSIVE service to the following rules:

• The consumption of drinks included in the package is available in the restaurant, terrace, lobby bar, game room, and wellness area from 9:00 AM to 9:00 PM and cannot be taken outside of the rooms or building. Drinks can only be ordered for an additional fee outside of this time period.
• Two drinks can be ordered per person at a time, and there is no limit on the frequency of orders throughout the day.
• The lunch format depends on the number of guests; for groups of 20 or more, it is buffet-style, while for smaller groups, it is à la carte.
• Special dietary requirements (diet, food allergies, etc.) or orders outside the buffet selection can be provided for an extra charge.
• The contents of the in-room minibar are not included in the complimentary consumption of the package

Wellness

Our wellness facilities are available from 8:00 AM to 9:00 PM. All amenities can be easily activated with a single button press (Finnish sauna, infrared sauna, steam cave, tropical shower, water features in the indoor pool), so there’s no need to wait. The brown towels provided in your room can be used in the wellness area.

Other Services

In the rooms, you will find a digital information booklet providing alphabetical information about various services available for an additional fee. The timing for pre-booked services (manicure, pedicure, cosmetic treatment, massage, etc.) will be scheduled by the reception, and it is not possible to reserve specific time slots in advance.

Parking

Our hotel has a gated, camera-monitored private parking area. If you arrive by car, you can freely enter and exit between 6:00 AM and 10:00 PM; the gate opens upon detecting your arrival intention, and outside of these hours, you can enter the hotel area using your room key card.

Air Conditioning Usage

Each of our rooms is equipped with individual air conditioning, which can be used depending on the weather, even on specific days. The use of air conditioning is complimentary and included in the room rate. Remote controls can be requested at the reception.

Pets

We warmly welcome guests with pets to our hotel. Small pets (dogs – up to 20 kg, birds, in a number equal to the number of persons staying in the room) are allowed for an additional fee. Exceptions are made for cats. Pets can be kept in the guest room and the hotel park but are not allowed in the restaurant or other enclosed communal areas. Owners are responsible for their pets’ care and behavior. For pets of different species or breeds, please seek prior approval from the hotel.

Smoking

Smoking is only permitted in designated outdoor smoking areas on the hotel premises. Smoking is not allowed indoors. Each room is equipped with a balcony where smoking is permitted; balcony furniture and ashtrays are provided.

 

We hope this information proves helpful to you. If you have any further questions, please don’t hesitate to contact us anytime, 24/7, via any of our contact methods.

We look forward to welcoming you to our hotel and wish you a pleasant stay in advance!